This Quality Policy establishes the fundamental corporate values and objectives which the management of this company has committed to promote toward the fulfillment of the strategic vision and mission of the organization.
To become a preferred provider of agency employment recruitment and recruitment outsourcing and create a long-term and mutually beneficial business relationship with our customers.
I. Relationship to customers
Requirements and expectations – To meet the requirements of our customers under all circumstances, to exceed their expectations and to positively surprise our clients with the quality of our products and services. To listen to our customers carefully in order to analyse their needs and expectations.
Reliability – We fulfil the requirements and wishes of our customers in time and in expected and required quality. We prepare our business offers and contractual relationships with respect to our capacity and in a way that enables us to always deliver what we’ve promised.
Efficiency – To deliver practical and simple solutions with a clearly defined benefit to our customers.
Cooperation – To closely cooperate and create mutually beneficial long-term relations. We are convinced that the best solution is always a result of shared work, sharing of experience and knowledge.
Credibility – To trust in the fair and honourable conduct of our customers, business partners and to also act in a way that would prevent them from distrusting our word.
II. Quality of services provided
Professionality – the principle of absolute professionality to be applied in all areas of our activities. To set ourselves challenging and realistic operational, business and financial goals and to create the conditions for the achievement of these goals.
Innovation – To ensure continuous prosperity of the company through the provision of high-quality consultancy and other services to our customers and their ongoing improving.
We strictly obey the valid law, ethical principles and professional standards throughout all our operations. Under any circumstances, we adopt fair, objective, independent and fact-based approach and always act upon these principles. We tolerate no form of corruption or bribery.
IV. Relationship with partners, providers and third parties
To demand the same responsible approach to the quality of provided services from our partners and suppliers as we have. We only choose partners and suppliers whose quality, professional qualifications, customer attitude and technical standards levels with our high demands and ensures the satisfaction of our customers.
To build long-term relationships based on mutual trust and respect with our partners, suppliers and other stakeholders.
Selection – The selection of own employees and employees who are temporarily allocated to our customers to be conducted based exclusively on their professional and personal abilities, without discrimination.
Development – To fully utilize and develop the creative potential; to care for continuous training and personal development of employees.
Motivation – through an appropriate personal motivation, support of open communication, by supporting the individual’s personality and improving the working environment, to create the conditions for the employees’ loyalty and their active participation in achieving the corporate goals.
VI. Procedural system of organization management
With the use of the ISO 9000 range standard, to consistently implement the process management system (the Quality Management System – QMS) which is approached as an opportunity and a means to optimize all corporate processes and which provides the tools to its continuous improvement.
VII. Corporate responsibility
We actively promote the concept of social responsibility and business ethics with the aim to contribute to the development of society and improve the life quality of individuals and communities. We are aware of our responsibility towards the owners, customers, business partners, employees within our own labour force and temporarily assigned employees, towards our country we operate in and towards the civil society. We are socially responsible, we limit the impact of our activities onto our environment, and we regularly evaluate and reduce potential risks and help the needy.
The management of this organization has committed itself, in keeping with the requirements of the ČSN EN ISO 14001 standard, to the minimization of the impact of its activities on the environment. This commitment is defined in the following points.
The fulfillment of legislative statutes in the area of environmental protection is an implied constituent of all activities of the organization at all levels of management.
The adherence of activities to legal and other requirements in the area of environmental protection is under constant supervision by an effective monitoring system.
The organization analyses and manages its activities in such a way as to most effectively limit any negative impact on the environment with special focus on the following:
We inform our external associates, partners, and providers about our principles for environmental conduct, and we require of them the same approach toward the preservation of the environment, reviewing the responsibility of their conduct in this area.
These principles of communication include an open approach to information about environmental aspects of the organization, effective information exchange with other interested parties (the public, our business partners, organs of state administrations) and the consideration of opportunities for further improvement
To educate, motivate and lead employees in keeping with the current state of scientific research to greater resourcefulness toward the environment, in the scope of work obligations fulfilled within the organization and without.
To increase employee awareness regarding the meaning behind environmental preservation, influence of activities practiced on the environment, and the possibility to contribute to minimizing their negative effects.
In connection with our Quality Management System (QMS) and in accordance with the international ČSN EN ISO 14001 standard, to create an Environmental Management System (EMS) as the basis for fulfilling commitments to environmental policy and the ongoing improvement of the environmental profile of the organization.
The Policy of Human Rights of our company expresses our respect to all human rights.
This Policy is based on:
The Policy of Human Rights of our company establishes the principles for our activities and conduct in terms of human rights.
This Policy applies to all employees of our company, as well as the employees of our filial and affiliated companies. We also require the compliance with this policy from our subcontractors who work in our premises. Also, we enforce this Policy with all our suppliers and subcontractors.
This Policy summarizes the aspects of human rights from other policies and guidelines of our company. When implementing this Policy, we adhere to the law of the countries we operate in and we pledge to comply with all of these laws.
Forced or Involuntary Labour
We use neither forced nor involuntary labour of any type (for example, forced labour, involuntary labour, labour of unqualified persons or involuntary labour of prisoners); the activities are voluntary.
We use no child labour. The expression “child” applies to any employed person of under 15 years of age (or, respectively, 14 in countries where permitted by law) or any person who has yet not achieved the age requested for the completion of compulsory education or any person who has yet not reached the age as required by law in the respective country, whichever of the options is the highest. We support the legally approved schedules of apprentice centres which comply with all legal acts and regulations concerning such apprentice centre schemes.
Rewards and benefits
We comply with all relevant laws and regulations concerning wages and working hours, including the minimum wage, overtime labour, piece rate and other elements of wage and we will provide all the benefits as required by law.
We never discriminate applicants when hiring and employing employees due to their race, religion, age, nationality, social or ethnic background, sexual orientation, sex, sexual identity, marital status, pregnancy, political opinions or disabilities.
Respect and Respectable Conduct
We treat each employee with respect; we use no corporal punishment, threat with violence or other forms of physical violence or harassment.
Freedom of Assembly
We respect the statutory rights of employees to assemble or not to engage in employee organizations including the union organizations. We create favourable employee conditions and maintain effective programmes of communication with employees as a tool to develop positive relationships with employees.
Health and Labour Safety
We provide safe and healthy workplace for our employees, in compliance with all relevant laws and regulations. In compliance with these obligations, we implement effective schemes which include the protection of lives, inspection of events, chemical safety, ergonomics etc., and we provide the same standards in terms of health and labour safety in all promises we provide to our employees. We have implemented control systems in order to comply with these requirements.
We conduct our activities in a way which protects the environment. We comply with all relevant law, regulations and standards concerning the environment, such as requirements on the handling and disposal of chemical products and waste, recycling, handling and disposal of industrial waste water, management of air-borne emissions and compliance with all licences and reports concerning the environment. We have implemented control systems in order to comply with these requirements.
Laws, including Regulations, and Other Legal Requirements
We comply with all relevant laws and regulations at all places where the supplier conducts his business.
We always proceed in compliance with the ultimate ethic principles. We adhere to all legislation regarding bribery, corruption and illegal business practices. We make neither offers nor promises, we conduct no payments or gifts (be it a monetary amount or any valuable), direct nor indirect, in favour of anyone, in order to influence or convince anyone to influence a decision in favour of our company, our filial or affiliated companies nor anyone else.